What kind of shipping methods do you offer?
Currently, we offer standard shipping that typically takes between 5-10 business days. Some orders (depending on your region) may be eligible for expedited shipping. Expedited shipping takes 3-7 business days. If your order is eligible for expedited shipping you’ll see the option as a “Shipping Method” at checkout.
How much does shipping cost?
Standard shipping chargers are $10.95 or $15.95 for expedited shipping. Please note that expedited shipping is not available for all orders or regions. If your order is eligible for expedited shipping you’ll see the option as a “Shipping Method” at checkout.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping costs varies by region but you will be provided a shipping fee at checkout.
When will my order ship?
Once your order is placed, it will be processed right away! Shipping and processing times depend on the number of items in your order. The item(s) you order will determine how long it takes to ship. For example, in stock items will ship within 3 business day. A custom-made personalized order typically takes 7-10 business days to ship. The shipping estimate for each product is provided in real-time on the product page. You’ll also receive individual shipping estimates for each product in your Order Confirmation email.
If your order contains multiple items we will send you each item as it’s ready, so you may receive multiple packages at different times.
What does in-stock, backordered and handmade mean?
In-stock: In-stock items are ready-made, meaning these items are in our facilities and ready to ship to you! We’ll also send shipping details in your confirmation email.
High Demand: This is a hot item— so many people wanted it that we sold out, but we will have more available soon! These pieces are available for purchase and your order will be added to our fulfillment queue. We’ll ship your backordered item as soon as it’s available, typically in about two weeks. The estimated ship date is indicated on the product page and in your confirmation email.
Handmade: Handmade pieces are just that, handcrafted just for you. We start working on your order right away and it typically takes up 7-10 business days to ship. Be sure to note the estimated shipping date on the product page so you can plan accordingly.
Personalized: Made just for you! We start working on your order right away and it typically takes up 8-10 business days to ship. Be sure to note the estimated shipping date on the product page so you can plan accordingly.
Where can I find my tracking number?
After you place an order, you'll receive an email confirmation with your order number. Your tracking number will be sent to you via a separate email once your order is ready to leave our warehouse. Please allow up to 24 hours for the tracking information to update before reviewing your shipment status.
Lost package?
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, email info@closedpoint.com and we’ll get to the bottom of it!
*SHIPPING ESTIMATES
Estimated shipping time frames are calculated based on average shipping times. The timeline estimates are based on business days and do not include weekends and holidays. If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact